# Hyperengage

> Hyperengage builds the Customer Memory Graph — one structured, agent-ready record per customer that reconciles CRM, product events, support tickets, and communications into a semantic model that post-sales AI agents can read, reason over, and act on.

## Product

Hyperengage connects signals from Salesforce, HubSpot, Segment, Gmail, Slack, and calendar tools into a structured account model. AI analyzes usage trends, email sentiment, meeting notes, and CRM data together to surface risk and expansion signals proactively. Playbook execution, meeting prep briefs, follow-up drafts, and CRM updates are automated.

**Use cases:** Churn prevention, expansion identification, renewal management, meeting prep, onboarding monitoring, CS reporting.

**Target users:** Customer Success Managers (CSMs), VP of Customer Success, Chief Customer Officers (CCOs), post-sales teams at B2B SaaS companies.

## Key Pages

- [Homepage](https://hyperengage.io/): Product overview, value proposition, use cases
- [Customer Memory Graph](https://hyperengage.io/memory-graph): The core product — a structured, living record of every customer that fuses CRM, product events, support, and comms into one agent-ready semantic graph
- [Agent API](https://hyperengage.io/agent-api): Private beta API that exposes the Customer Memory Graph to external AI agents and automation tools via structured endpoints
- [About](https://hyperengage.io/about): Mission, values, company background
- [Blog](https://hyperengage.io/blog): Customer success insights, GTM strategy, SaaS growth
- [Podcast](https://hyperengage.io/podcast): Across the Funnel — weekly interviews with CS and GTM leaders (180+ episodes)
- [Glossary](https://hyperengage.io/glossary): 40+ customer success and SaaS metrics definitions
- [Security](https://hyperengage.io/security): Data security practices (AES-256, RBAC, GDPR, AWS)
- [Contact](https://hyperengage.io/contact): Book a demo or reach the team

## Content Resources

- [Customer Success Glossary](https://hyperengage.io/glossary): Comprehensive definitions of CS metrics (churn rate, NRR, NPS, CLTV, CAC, health score, etc.)
- [Blog](https://hyperengage.io/blog): 50+ articles on customer retention, CS strategy, AI in customer success, SaaS metrics
- [Podcast](https://hyperengage.io/podcast): 180+ episodes featuring VP/C-suite guests from Everstage, Sequence, and other SaaS companies

## Company

- **Name:** Hyperengage
- **Website:** https://hyperengage.io
- **App:** https://app.hyperengage.io
- **Docs:** https://docs.hyperengage.io
- **Email:** hello@hyperengage.io
- **Twitter:** https://twitter.com/Hyperengageio
- **LinkedIn:** https://www.linkedin.com/company/hyperengage/

## Extended Context

- [Full Glossary Definitions](https://hyperengage.io/llms-full.txt): Complete plain-text definitions for all 40+ customer success and SaaS metrics — optimised for AI context windows

## Optional

- [Docs](https://docs.hyperengage.io): Product documentation and integration guides
- [Podcast on Spotify](https://open.spotify.com/show/0swrOKu7of01n2H4N9bHBO): Across the Funnel on Spotify
- [Podcast on Apple Podcasts](https://podcasts.apple.com/us/podcast/the-hyperengage-podcast/id1598808865): Across the Funnel on Apple Podcasts
- [G2 Reviews](https://www.g2.com/products/hyperengage/reviews): Customer reviews on G2
- [Crunchbase](https://www.crunchbase.com/organization/hyperengage): Company profile
- [Privacy Policy](https://hyperengage.io/privacy-policy)
- [Terms of Service](https://hyperengage.io/terms-of-service)
- [Security Policy](https://hyperengage.io/security)
- [Subprocessors](https://hyperengage.io/subprocessors)