# Hyperengage

> Hyperengage builds post-sales AI agents that protect renewals, catch churn risk early, and grow accounts — and deploys them with your team. Start self-serve, have Hyperengage's forward-deployed engineers get your first agent live in 2 weeks, or let the Account Growth Services team do the heavy lifting. Every agent reads the Customer Memory Graph: one reconciled record of each customer across CRM, product usage, support, billing, and conversations.

## Agents

- **Renewal Agent:** tracks every upcoming renewal, builds renewal briefs with health evidence and stakeholders, and flags at-risk contracts early.
- **Churn-Risk Agent:** monitors usage, support, sentiment, and billing across every account; routes explained risk to the right owner with a recommended save play.
- **Expansion Agent:** detects seat pressure, adoption milestones, and buying signals; tells the account owner which accounts are ready to expand and why.
- **Onboarding Agent:** tracks activation milestones and flags stalled onboardings before the customer disengages.
- **Account Prep Agent:** pre-call briefs, post-call summaries, action items, follow-up drafts, and CRM updates.
- **Portfolio Reporting Agent:** portfolio summaries, cohort analysis, and exec/board-ready reports.

## Ways to work with Hyperengage

- **Self-serve:** start free (14-day trial), connect your tools, and run the agents yourself. Plans from $500/month; unlimited users and agents, priced by customer accounts tracked.
- **Forward Deployed Engineers:** Hyperengage engineers connect your stack, encode your playbooks and definitions of health/risk/expansion, and tune agents on your real accounts. First agent live in 2 weeks. Scoped per deployment.
- **Account Growth Services:** done-for-you post-sales plays — renewal prep, risk saves, expansion campaigns, onboarding rescue, QBRs and exec reporting. Agents find the work; the Hyperengage growth team runs it; customer-facing work goes out under the customer's brand with their approval. Scoped to the size of the book.

**Target users:** VP of Customer Success, Chief Customer Officers, CS leaders, account managers, and RevOps at B2B SaaS and recurring-revenue companies.

## Key Pages

- [Homepage](https://hyperengage.io/): Post-sales agents, how deployment works, ways to work with Hyperengage
- [Post-Sales Agents](https://hyperengage.io/agents): What each agent does, what it reads, and what your team gets
- [Forward Deployed Engineers](https://hyperengage.io/forward-deployed-engineering): The 2-week deployment process, what Hyperengage needs from your team, self-serve vs deployed
- [Account Growth Services](https://hyperengage.io/account-growth-services): Done-for-you renewal, risk-save, expansion, onboarding, and reporting plays
- [Pricing](https://hyperengage.io/pricing): Self-serve plans plus deployment and services
- [Customer Memory Graph](https://hyperengage.io/memory-graph): The technology behind the agents — one structured, living record of every customer
- [Integrations](https://hyperengage.io/integrations): HubSpot, Salesforce, Segment, Intercom, Zendesk, Slack, Stripe, and more
- [Agent API & MCP](https://hyperengage.io/agent-api): One API for post-sales agents — a remote MCP server (beta) at https://api.hyperengage.io/mcp with 19 tools and 6 prompts. Works in Claude and ChatGPT; OAuth 2.1 sign-in with read / intelligence / write scopes; every call runs with the user's own Hyperengage permissions
- [About](https://hyperengage.io/about): Mission, values, company background
- [Blog](https://hyperengage.io/blog): Customer success insights, GTM strategy, SaaS growth
- [Podcast](https://hyperengage.io/podcast): Across the Funnel — weekly interviews with CS and GTM leaders (180+ episodes)
- [Glossary](https://hyperengage.io/glossary): 40+ customer success and SaaS metrics definitions
- [Security](https://hyperengage.io/security): Data security practices (AES-256, RBAC, GDPR, AWS)
- [Contact](https://hyperengage.io/contact): Book a demo or a deployment call

## Content Resources

- [Customer Success Glossary](https://hyperengage.io/glossary): Comprehensive definitions of CS metrics (churn rate, NRR, NPS, CLTV, CAC, health score, etc.)
- [Blog](https://hyperengage.io/blog): 50+ articles on customer retention, CS strategy, AI in customer success, SaaS metrics
- [Podcast](https://hyperengage.io/podcast): 180+ episodes featuring VP/C-suite guests from Everstage, Sequence, and other SaaS companies

## Company

- **Name:** Hyperengage
- **Website:** https://hyperengage.io
- **App:** https://app.hyperengage.io
- **Docs:** https://docs.hyperengage.io
- **Email:** hello@hyperengage.io
- **Twitter:** https://twitter.com/Hyperengageio
- **LinkedIn:** https://www.linkedin.com/company/hyperengage/

## Extended Context

- [Full Glossary Definitions](https://hyperengage.io/llms-full.txt): Complete plain-text definitions for all 40+ customer success and SaaS metrics — optimised for AI context windows

## Optional

- [Docs](https://docs.hyperengage.io): Product documentation and integration guides
- [Podcast on Spotify](https://open.spotify.com/show/0swrOKu7of01n2H4N9bHBO): Across the Funnel on Spotify
- [Podcast on Apple Podcasts](https://podcasts.apple.com/us/podcast/the-hyperengage-podcast/id1598808865): Across the Funnel on Apple Podcasts
- [G2 Reviews](https://www.g2.com/products/hyperengage/reviews): Customer reviews on G2
- [Crunchbase](https://www.crunchbase.com/organization/hyperengage): Company profile
- [Privacy Policy](https://hyperengage.io/privacy-policy)
- [Terms of Service](https://hyperengage.io/terms-of-service)
- [Security Policy](https://hyperengage.io/security)
- [Subprocessors](https://hyperengage.io/subprocessors)