Forward Deployed Engineers
Our engineers embed with your team, connect your stack, encode your playbooks, and tune every agent on your real accounts. Your first post-sales agent is live in 2 weeks.
How a deployment runs
Kickoff
We sit down with your CS leader, agree on the outcome that matters most, and pick the first agent to deploy.
Week 1
We connect your stack and reconcile it into one memory of every customer. Then we encode how your business defines health, risk, and expansion.
Week 2
The agent runs on your real accounts. Your CSMs review what it produces, and we tune it until it is something they would act on.
Live
The agent works your whole book in scope. We keep tuning as things change, and roll out the next agent when you are ready.
What we need from you
What “live” means
Self-serve or deployed
You can always set Hyperengage up yourself. Forward-deployed engineering is for teams who want working agents fast, without pulling their own people off customers.
| Self-serve | Forward Deployed | |
|---|---|---|
| Stack connected and reconciled | ||
| Your definitions of health, risk, and expansion | You configure | We encode them |
| Playbooks turned into agent behavior | You configure | We build them |
| Tuned on your real accounts with your CSMs | ||
| Time to first live agent | Your pace | 2 weeks |
| Ongoing tuning as your motion changes |
FAQ
A Hyperengage engineer who works directly with your team to get agents running in your business. They connect your tools, encode your playbooks and definitions, tune each agent on your real accounts, and stay with you as your motion changes. You get working agents, not a login and a setup guide.
Two weeks. Week one connects your stack and encodes your definitions of health, risk, and expansion. Week two tunes the agent on your real accounts with your CSMs until the output is something they would act on — then it goes live.
A CS leader who owns the outcome, read access to the tools we connect, your playbooks (a doc or a conversation is fine), and a few hours of CSM time each week to review agent output during tuning.
We keep tuning it as your accounts and playbooks change, and roll out the next agent when you are ready. Most teams add agents one outcome at a time.
Data is encrypted at rest (AES-256) and in transit (TLS), with role-based access control, SSO/SAML, and audit logs. Our engineers work with the minimum access needed for the agents in scope. See our security page for details.
Yes. Everything you set up yourself carries over. Our engineers pick up from where you are.
Deployments are scoped to the outcomes and agents you want live. Book a call and we will scope it with you.
Tell us the outcome you're accountable for. We'll scope the deployment and the first agent with you.