In a deep conversion with Niclas, who recently exited Hive Streaming, a SaaS platform helping enterprise segment with video experiences, we talked about how Niclas set up the GTM frameworks and aligned it with customer success ops working initially as an Adviser, then VP of Customer Success and lastly the CCO. Discussed points that need your attention:

• Customer Led marketing and story building on annual reviews.
• RPS, relationship perception score powered with data.
• Customer Segmentation lands smartly with smart tasks
• CFTs to work together in critical scenarios.
• Enterprise accounts at Hive