Episode No:8
Ep#08: Journey to CCO at Hive Streaming ft. Niclas Ramon (GTM & CS, Verdane)
Niclas Ramon
GTM & CS, Verdane
Listen & Subscribe
Episode Summary
In a deep conversion with Niclas, who recently exited Hive Streaming, a SaaS platform helping enterprise segment with video experiences, we talked about how Niclas set up the GTM frameworks and aligned it with customer success ops working initially as an Adviser, then VP of Customer Success and lastly the CCO.
Discussed points that need your attention:
- Customer Led marketing and story building on annual reviews.
- RPS, relationship perception score powered with data.
- Customer Segmentation lands smartly with smart tasks
- CFTs to work together in critical scenarios.
- Enterprise accounts at Hive
Meet ORA — Your AI Agent for Customer Management
ORA by Hyperengage prepares your calls, tracks account health, and surfaces signals — so your team can focus on building relationships, not chasing data.
See ORA in ActionListen on
Keep listening
Meet ORA — Your AI Agent for Customer Management
ORA by Hyperengage prepares your calls, tracks account health, and surfaces signals — so your team can focus on building relationships, not chasing data.
See ORA in ActionListen on